Customer Success Executive

About Abmiro Solutions Pvt Ltd :

Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.

Requirements

Job Description : 

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support. He / she must be able to provide support via phone, web, email, chat, and other channels as needed.

Our SaaS product requires following tasks to be managed by the “Customer Support Executive”

• Product demonstration
  

• Customer on-boarding
  

• Customer hand holding until usage stabilization
  

• Manage & resolve customer tickets
  

• Collaboration with tech team & customers
  

These features are must have for this profile : 

• Excellence in customer service skills
  

• Understanding of any CRM or SaaS platform
  

• Willing to take ownership of customer issues, complaints and queries
  

• Ability to communicate with Indian as well as international clients
  

• Experience of using lead management tools such as Hubspot
  

• Experience of using Zoho mail, Cliq, Google Forms, Sheets & Docs, Canva
  

• Knowledge of managing apps on PlayStore & AppStore
  

Qualification & experience

• Graduate / Post graduate in Engineering / Computer Application stream
  

• Fluent communication in English
  

• Excellent formal communication skill over email & chat
  

• Ability of followup with customer as well as internal tech teams
  

• Work experience of 1-3 years in any of the customer facing roles
  

Role & responsibilities

• Provide product support to clients via email, chat, call & Google Meet
  
• Manage issues reported by client and drive them to resolution meeting the SLAs
  
• Coordinate with technology team for possible feature requests
  
• Prioritize support tickets and multi-task when needed
  
• Provide quick solutions or workarounds to client queries
  
• Demonstrate Rekart Software Product to clients and leads
  
• Client team's training via Google Meet.
  
• Manage various software configurations for client apps.
  

Preferred candidate profile

• You should have good communication skills - written as well as verbal in English
  
• You should have experience of communication with clients & leads.
  
• You should have experience of handling excel sheets
  
• You should have good ability to visualize client's perspective and offer pro-active solution.
  
• You should have good sense of client management
  
• You should have good patience to read the information & ability to process data.
  

Benefits

Location, Work hours & Culture 

• Work from Office - Location Aundh, Pune
  

• Work timings : Morning & Afternoon shift
  

• Company benefits include Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.
  

• Opportunity to work with SaaS based growing IT company